Creative Magic Gel Removal 1pcs

RETURN & REFUND POLICY

If items are defective, damaged during shipment, or incorrect, please notify us via telephone at 208-779-7099 or email at, within 3 days of shipment arrival.

If you received a broken/damaged item, please do the following steps:

• Take pictures of all the damaged items
• Email them to us at
• Include your order number and the damaged items’ color codes and quantity

Once we receive your email, we will send you a claim receipt and look into resolving your case as soon as possible.

We determine the arrival date based on the tracking information provided by the shipping carrier. Upon our inspection of the returned item(s), if they are found to be defective, not the item(s) you ordered, or damaged during shipment, you will receive a store credit or an exchange for a replacement item(s). We will pay for any associated shipping charges, including the return and the resend shipping fees.

Since the COVID-19 epidemic began, we cannot guarantee when the items could be restocked. If any items in your order are out of stock, we will issue you a refund for those.

Although we try our best to maintain 100% accuracy with inventory, there are some occasions where we experience an inventory error. Please accept our apology for this inconvenience.

To return/exchange items purchased from Creative Nail Supply, please call us at 208-779-7099 or email us detailed instruction.

IMPORTANT: Please note that true colors may vary from the color display online. Despite our best efforts to provide a universal color display, colors may not be exact.

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EXCHANGES

We’ll gladly send a replacement for damaged/broken/defective items.

Besides that, due to the health concern and the extra safety precautions and restrictions regarding COVID-19, we were unable to accept any returns or exchange for any reason. We hope that you enjoy the products that you’ve ordered with great excitement.

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PROMOTIONAL ITEMS & BUNDLES

Creative Nail Supply occasionally offers promotional items, free goods or discounts with a purchase of a single item or product bundle of multiple items purchased together.

• When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase DND duos with the promotion of buying 10 get 1 free for $16 each, the total purchased value of $160 will be subtracted from the refund.
• When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to BND Nails. For instance, if you receive $90 in savings when you purchase an LED lamp and 6 gel polish together and you return either item, the amount of $90 will be subtracted from your refund.

RESTOCKING FEE POLICY

All returnable items are subject to a 10% restocking fee if returned within 14 days of shipment. Refer to our Return Policy for more information about items that are non-returnable and return deadline. For example, if you return an item that costs $20, a 10% restocking fee of $20 is $2, which will be deducted from the original $20.

If you placed an order and received free shipping, but you returned an item and no longer qualify for the free shipping, you are responsible for paying the original shipping cost of $8. For example, if you return an $18 item from an order of $60 in total amount (above $50, a qualified order for free shipping), which results in a final amount of $42, your order no longer qualifies for free shipping. An $8 shipping fee of the original order placed will either be deducted from your refund or charged to your credit card. In this case, an $8 shipping fee, plus a 10% restocking fee of the $18, will be deducted from your refund. (See below for Return Requests that are subject to Restocking Fee)

Restocking fee will be applied to the following types of return request:

• Buyers change mind, buyer remorse, or price difference.
• Buyers return item(s) due to reason(s) other than defective, damaged during shipping, or incorrect item(s).
• Buyers refuse delivery due to reason(s) other than damage during shipping.
• Buyers return item(s) to the seller, but the returned item(s) is different from what was originally ordered by the buyers

Restocking fee will NOT be applied to the following types of return request:

• Buyers receive item(s) materially different from what they ordered.
• Buyers receive a delivery that has visible damage incurred during shipping or caused by the carrier.
• Buyers receive defective item(s).
• Order(s) are returned to Creative Nail Supply as undeliverable (buyers are responsible for the shipping fee of re-sending the item(s)).

If you have any further questions regarding our restocking fee policy, please call our customer service at 208-779-7099

PROTECT YOUR PERSONAL DATA

Please remove all personal data, such as computer or wireless phone data, from any returned products. Creative Dip Nail is not responsible for any personal data left on or in a returned product. Call us at 208-779-7099 if you have any questions about removing information from your device.

Creative Dip Nail  SOLE DISCRETION

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Creative Dip Nail  reserves the right to deny any return at its sole discretion. Additional exclusions may apply.

By placing an order with us, you’ve read and agreed with our policy.

Thank you for choosing to shop with us!
Stay safe and healthy!

Shipping policy

Free U.S standard shipping for order(s) over $35 (based on pre-tax order total)

Any order(s) that are $35 or less (based on pre-tax & post-discount order total) will be charged an $8 shipping fee.

​ORDER PROCESSING & SHIPPING

Please allow 2-3 business days of processing time and an additional 3-5 business days of transit time before your order arrives. During our busy seasons (i.e. holidays), please allow up to 4 business days of processing time. We make every effort to ship all orders as fast as possible but cannot guarantee orders will go out the same day.

​UNITED STATES ONLY

• FREE U.S standard shipping for order(s) over $35 (Valid only for shipping within the continental United States, based on pre-tax order total.)
• For shipping to Alaska & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
• Residential deliveries made by FedEx, UPS, and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not at home to receive it in person. Signature required service is available at an additional charge.
• We do not ship to hotels if the credit card or email address is registered out of the United States.

INTERNATIONAL SHIPPING

We do not ship outside of the U.S.

SHIPPING DAMAGE

Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur in transit from our facility to your location.

Should your products be damaged during transit then you have 2 options:

• Accept delivery of the products, or
• Refuse the damaged products.

ACCEPTING DELIVERY

If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following:

• Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
• Take delivery of the products and sign the delivery receipt marking the box, "damaged." Add notes to the exception field about what products were damaged and what type of damage they sustained.
• Take pictures of the boxes. It is best to take several pictures from different angles and distances.
• Email us at to provide your information.
• We will send you additional instructions by email.
• We will work on your behalf with our shipping company to determine the monetary value of the damage.
• We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively, we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.

REFUSE DAMAGED PRODUCTS

If you choose to refuse the damaged products, please do the following:

• Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
• TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
• REFUSE delivery of the product you believe will not function due to the damage that was incurred.
• Take pictures of the boxes. It is best to take several pictures from different angles and distances.
• Email us at creativeusinc@gmail.com for final resolution.
• We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the returned item, we will send a replacement product to you.

By placing an order with us, you’ve read and agreed with our policy.

Thank you for choosing to shop with us!
Stay safe and healthy!